Refund & Cancellation Policy

Last updated: June 11, 2026

We want you to feel confident getting started. This policy explains how billing, cancellations, and refunds work for Vyril, a brand operated by Celestia Management FZCO, a Free Zone Company registered in the United Arab Emirates.

1. You only pay if prescribed

Completing a visit is free. You are charged only after a licensed provider prescribes treatment for you. If you do not qualify, you will not be charged.

2. Cancellations

You may cancel your subscription at any time from your account or by emailing support@getvyril.com. Cancelling stops future renewals. To avoid being billed for an upcoming cycle, cancel before your renewal date.

3. Refunds

• Because medications are personalized and dispensed by a pharmacy, shipped prescription products are generally non-refundable for safety reasons.
• If you were charged in error or have not yet been shipped, contact us and we will work with you to make it right.
• Refund eligibility may vary based on applicable law and the circumstances of your order.

4. Damaged or incorrect orders

If your order arrives damaged or incorrect, contact support within 14 days and we will arrange a replacement or appropriate resolution.

5. Contact

For billing questions, email support@getvyril.com or call (888) 555-0142.

Company information

Vyril is a brand operated by Celestia Management FZCO, a Free Zone Company (FZCO) registered in the United Arab Emirates. References to “Vyril,” “we,” “us,” or “our” in these policies mean Celestia Management FZCO.

• Legal entity: Celestia Management FZCO
• Registered office: [Registered office — UAE Free Zone address], United Arab Emirates
• Registration no.: [Commercial license / registration no.]
• Contact: support@getvyril.com · (888) 555-0142